退款政策

You may request a return within 7 days of receiving your order. To start a return, contact jerry@kigi-textile.com with your order number.

We cover return shipping costs, including returns for non-defective items. Please contact us before sending your item back so we can provide return instructions and the return address.

If your item arrives damaged, defective, or incorrect, please email us with your order number and photos so we can help resolve the issue.

Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

For return or refund questions, contact jerry@kigi-textile.com.